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CALLManager Pro v7.0 - Billing There are many options in our Billing section of CALLManager Pro v7.0. Some of the most commonly asked questions are as follows:
Q: I sublet offices in my building and need to charge for phone usage as well as other charges. Am I able to do this with your call accounting software?
A: Yes, you may bill by extensions, departments, rooms and so forth. You may bill for their phone usage but may also add in other charges (such as office rent, line rental, cleaning fees and so forth) and include those charges in their invoice. You may either print their invoice or e-mail it in pdf format to them.
Q: I have a number of tenants/residents and I want to be able to print their invoices all at once, is that possible?
A: The system permits the "Bulk" printing of invoices. Guests can be selected singularly, as groups or as a whole and then sent to the desired output (Printer, PDF file, etc).
Q: Because we can be so busy, sometimes a person will in be in their room for up to 2 days before we can get around to checking them in – would that affect the phone bill that we give them at the end of their stay?
A: No, the call accounting software will allow you to enter/check-in a person into the system anytime after their arrival. At check-in, the date and time of the arrival is entered into the software. The system will automatically search for calls and/or charges from that date and time and apply the charges to their account.
Q: Am I able to charge my own rates for phone calls?
A: Yes, you are able to uplift phone calls by multipliers (percentage), cover charges and flat rates. For example, you want to charge $ .25 for each call made as well as 50% over and beyond what the call cost is. A normal $10.00 phone call would cost the client $15.25.
Q: Can charges be pro-rated?
A: Yes, charges can be set to be pro-rated in the event there is an incomplete time period for a charge set in the software. Charges may be applied daily, weekly, monthly and so on. The call accounting software will automatically determine a charge based on the amount set for the charge and the number of days in which the charge is applied.
Q: Can charges be set in advance and set for a specified time period?
A: Yes, charges can be set in advance as the user sets the date in which the charge applies. The user can also set when the charge will expire in the case of offering a promotional rate, for example. If you want to offer a discount for the first three months, you can set up a plan that will credit a client based on your criteria.
Q: Can I disable a charge so that I don't have to delete it and re-enter it when needed?
A: Yes, either charges can be disabled (to be re-enabled at a future time) or deleted.
Q: Am I able to charge Tax on my reports/Invoices?
A: Taxes can be set up in the call accounting software application. Multiple taxes can be created and depending on the application can be applied to a report or an invoice.
Got questions, check out our Feature Comparison List of the three current CALLManager versions available.
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