CALLManager Pro v7.0 Reporting

 

 

CALLManager v7.0 call accounting software now offers more reporting options.  Our report scheduler now runs as a service and does not need to be activated prior to report set up.  Some of the reporting options available are as follows:

 

  • Over 58 canned call reports

  • Network reporting to monitor employee computer use and/or abuse (Pro only)

  • Customization of canned reports based on what the user wishes to report on

  • Ad-hoc Report Builder for the more experienced user who wishes to create custom reports (Pro only)

  • Specific report naming for scheduled reports

  • Specific report naming for canned reports that are altered

  • Drag and drop feature of favorite reports for easy identification and location

  • E-mail notifications for any reports that encounter an error and cannot be generated

  • Daily and hourly reports are now available

  • Calendar view of scheduled reports

  • ACD reports for agents, groups and/or queues (Standard and Pro only)

  • Customer and/or sales rep tracking reports (Pro only)

  • Alarm reports

  • Site usage reports to track peak business times, trunk usage and other important information

 

...and much more....

 

 

 

 

Each canned report in the list has multiple combinations that can be produced via the Filters dialog.  In addition, the report output can be modified (fields removed) to obtain the information that a user requires and remove the unwanted information.

 

 

 

 

 

 

 

 

Got questions, check out our Common Reporting Questions page or the Feature Comparison List of the three current CALLManager versions available.

 

See Also

 

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