CALLManager Pro v7.0 ....has expanded its reporting capabilities.  Below are some of the most commonly asked questions:

 

 

Q:  Can I schedule my reports to run at a specific time and/or date?

 

A: Yes, there is a report scheduler that enables users to tailor the reports they wish to run at specific times.  Reports may be generated hourly, daily, weekly, monthly or as specified by the user.

 

Q: Am I able to run reports for past dates?

 

A: Yes, you may run reports for any data that is available.

 

Q: Am I able to run a report that summarizes the information?

 

A: Yes, we offer both a summary and detail report option for most reports.

 

Q:  What formats and outputs are available for reports?

 

A: We offer the following formats/outputs:

  • Screen

  • Printer

  • E-mail 

  • File     

 

Q:  Does your call accounting software offer customized reporting?

 

A:  Yes, we offer two different solutions:

  • Customization of canned reports that users may use as a template to customize and save     for future use.   

  • Ad-hoc Reporting for the more experienced user to use in order to create their very own reports.

 

Q:  What kind of reporting does your call accounting software offer?

 

A:  Our call accounting software offers both Call reporting and Network (data) reporting.  So not only can users report on phone calls made and received, you may now monitor network traffic as well (Pro only), assuming that the employee to be monitored is connected to the network.  A sniffer (a program and/or device which monitors traffic over a network) is installed in order to assure all traffic is captured.

 

For more Network questions, please refer to the CALLManager Network  page.

 

 

Got questions, check out our Feature Comparison List of the three current CALLManager versions available.

 

See Also

 

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