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CALLManager v7.0 Features |
Lite |
Std |
Pro |
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Network/Connectivity: |
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Call logging runs as a service |
Ö |
Ö |
Ö |
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Data captured via RS232, IP or Database connection |
Ö |
Ö |
Ö |
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MS SQL Database |
Ö |
Ö |
Ö |
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Multi Site configuration |
Ö |
Ö |
Ö |
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Multi user with security by user or group level |
Ö |
Ö |
Ö |
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Multiple organizations and departments within one site
installation |
Ö |
Ö |
Ö |
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Real time call capturing and reporting |
Ö |
Ö |
Ö |
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Split database across multiple machines (large
installations) |
Ö |
Ö |
Ö |
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Unlimited Workstation Installations (no additional charge) |
Ö |
Ö |
Ö |
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Some Basics: |
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Account codes - forced or simulated (un-forced) |
Ö |
Ö |
Ö |
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Add phone numbers associated with account codes for further
tracking |
Ö |
Ö |
Ö |
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Authorization codes and PIN numbers supported |
Ö |
Ö |
Ö |
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Auto discovery of extensions, trunks, pin numbers, acct
codes |
Ö |
Ö |
Ö |
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Caller ID (if switch enabled) |
Ö |
Ö |
Ö |
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DDI/DID Numbers |
Ö |
Ö |
Ö |
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Hunt groups supported |
Ö |
Ö |
Ö |
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Raw call data is zipped each night for economical storage |
Ö |
Ö |
Ö |
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911/Emergency call monitoring and alarm notification |
Ö |
Ö |
Ö |
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Reporting: |
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Ad-hoc report builder |
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Ö |
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Canned call reports |
Ö |
Ö |
Ö |
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Canned network reports |
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Ö |
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Customize and/or edit canned reports and save for future use |
Ö |
Ö |
Ö |
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Report scheduler |
Ö |
Ö |
Ö |
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Report scheduler runs as a service |
Ö |
Ö |
Ö |
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Report to screen, e-mail, file or printer |
Ö |
Ö |
Ö |
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Web reporting |
Ö |
Ö |
Ö |
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Network: |
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Alarms customizable by the user |
Ö |
Ö |
Ö |
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Alarm notifications sent to e-mail, user, computer, printer
or text |
Ö |
Ö |
Ö |
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Auto discovery of domain users and computers |
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Ö |
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Auto updates via internet (with maintenance contract) |
Ö |
Ö |
Ö |
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Call utilities including import, delete, move of call data
and recost data |
Ö |
Ö |
Ö |
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Error logs sent via e-mail to support department |
Ö |
Ö |
Ö |
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Network monitoring reports available (w/custom install using
sniffer) |
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Ö |
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Rates Management |
Ö |
Ö |
Ö |
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Uplift call cost by extension, trunk, department |
Ö |
Ö |
Ö |
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ACD (Automatic Call Distribution): |
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ACD Alarms available (visual and/or audible) |
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Ö |
Ö |
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ACD Graphs by agent, group or queue |
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Ö |
Ö |
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ACD Interactive functions (call in progress details) |
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Ö |
Ö |
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ACD Live statistics |
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Ö |
Ö |
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ACD Logger runs as a Service |
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Ö |
Ö |
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ACD Reports available |
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Ö |
Ö |
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ACD Ticker Tape available externally for supervisor
monitoring |
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Ö |
Ö |
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ACD Ticker Tape also available internally |
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Ö |
Ö |
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ACD Ticker Tape for multiple agents, groups, queues or
combination |
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Ö |
Ö |
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ACD Wallboard view by agent, group and/or queue |
