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| Annual Maintenance & Support
An Annual Maintenance & Support Contract (AMS) is one of the keys for the ongoing success of your RMS Telecommunications call accounting software. An AMS contract will help ensure the maximum return on your software investment.
RMS Telecomms is committed to providing our customers with accurate and responsive support. We’ve built a reputation for superior customer service over the past 16 years and we strive to maintain our good standing. An AMS contract is required in order for your organization to access technical support.
If you have a question regarding support, click here to be directed to our Contact page. Please fill in the request form at the bottom of the page. Please include as much information as possible regarding your question and an associate will respond to you as quickly as possible.
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Login
Existing support customers can access their web page by logging in below:
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What does an AMS Contract Include? On-Line Help Desk Customers are given a login to our website. This personalized login allows customers to add a help ticket, view past help tickets, view manuals, view previous invoices, purchase additional call accounting software and view FAQ’s in order to trouble shoot a problem they are experiencing.
Telephone Support Customers may call and speak to a support agent Monday through Friday (excluding holidays) from 8:30 am to 6:00 pm Eastern Standard Time. We strongly suggest that customers enter a help ticket for issues that arise. Help tickets are distributed within the support department in order to resolve issues as quickly as possible.
Software Version Updates and Upgrades Call accounting software product updates and version upgrades are given to current contract customers for no additional charge. (regardless of how many upgrades are released within the contract period).
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Rate & Area Code Updates
As new telephone numbers and area codes are introduced and many of the existing numbers are changing, Telephone Rate updates may be required to ensure the telephone call accounting software is able to cost the calls correctly. For example, if a new number is introduced, software being currently used will not have the necessary information to apply a cost to calls to that number without the updated Telephone Number List.
Customers will receive the latest Telephone Number List with every new call accounting software purchase. With the purchase of an AMS Contract, customers can request Quarterly Rate updates to ensure that their rates are current and up to date.
FAQ's Customers will have access to a list of FAQ’s in order to help find an answer to an existing issue without the need to call support. Customers are encouraged to post their own FAQ for which we will add to the list.
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