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Voice activated or
On-demand recording
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Calls are recorded from
birth to death in one file for easy retrieval and recognition
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Trunk or extension based
recording
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Trunk recording may be
turned on or off
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Recordings are encrypted
so that files cannot be altered (mandatory in a court of law)
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Listening on demand
available
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Calls may be graded for
quality assurance or testing purposes
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Icons appear next to
calls that have been graded for easy identification
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Notes can be added to
graded calls to assist agents/employees with further instructions
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Recordings may be paused
and stopped (especially helpful when grading calls)
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Recordings may be
flagged for review (such as an abusive call may be given a
corresponding color) for easy retrieval
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Multiple recording
search capabilities (trunk/channel, extension, agent, customer,
date, time, duration and more)
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Highlighted
channels/trunks show recordings associated with each one at the
bottom of the list screen (see below example)
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Recordings may be saved
and/or e-mailed
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Status icons show
channel/trunk activity (such as connected, idle and offline)
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Reporting features
available
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Minimal set up
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Can capture data from
multiple voice recording programs
